Black & Decker Laminating

Free Shipping

On Orders Over $35

FAQ | BLACK+DECKER Laminating

My Account

To download a printable you are required to create an account with us. To place an order with us we recommend setting up an account to streamline the checkout process. 

► How to create an account

You can create an account using one of the following options:

  1. Click the Sign Up button on the top right of the website or the Sign Up link at the bottom of the website and follow the steps provided.
  2. Add selected items to your shopping cart and begin the checkout process. You are then given the option checkout as a guest or to register.
  3. Download a printable. You are then prompted to create an account in order to complete your download.

► Why isn’t my BlackandDecker.com login working?

Our website is separate from BlackandDecker.com. You will need to create a new login to have full access to this website.

► How do I edit my account information and/or view my account history?

Manage your account information and view your account history by logging in and clicking My Account.

  • Account Dashboard: View a snapshot of your account including recent order activity, email preferences, and account information.
  • Account Information: Manage your name, email, and account password.
  • Address Book: Manage your default billing and shipping addresses and create additional addresses to save to your account.
  • My Product Reviews: View all submitted product ratings and reviews.
  • My Saved Items: Manage all products and printables added to your wishlist.
  • Newsletter Subscriptions: Set your email preferences.

► I forgot my password, what do I do? 

Forgotten passwords will need to be reset via the email address associated with your account. To do this, click Sign Up and then select Forgot Your Password? Once directed to the password reset page, enter your email address. A link to reset your password will be sent to you shortly. Be sure to check your junk or spam mail for the email.

Orders

► How do I place an order?
 
Orders must be submitted directly from your shopping cart. To access your shopping cart click My Cart. Here you will be able to edit all items and quantities in your cart, add discount codes, estimate shipping costs, and view your order total.

► How can I pay for my order?
 
Orders can be paid for by credit card or PayPal. Accepted credit cards include Visa, MasterCard, and American Express. All credit card payments are processed via the third party secure-payment service, Authorize.net.
 
► How are taxes applied?
 
Taxes are applied to an order dependent on the state that an order is being shipped to. Taxes are applied only to orders that are shipped to the following states: CA, MO, RI, NJ, and NC. Freight taxes are only applied to orders shipped to RI, NJ, and NC.

► How do I view my order history?
 
To view your full order history, click My Account and visit your Account Dashboard.

► How can I view the status of my order?
 
To track the status of a recently placed order, click My Account and visit your Account Dashboard. You will see a snapshot of your order history and the status of each order.

► How to cancel/edit an order
 
To cancel or edit a recently placed order contact customer service toll-free Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. EST at (855) 784-4322.

Shipping
 
► Shipping policy

All orders must be placed before 11 AM EST Monday-Friday (excluding holidays) for same-day shipping. Any order placed after this time will ship the following business day. Shipping is only available for the U.S. and Puerto Rico. Free shipping will be applied for all orders over $35.
 
► How do I track my order?
 
For order specific shipping information, view and open the order from your account dashboard or view your shipping confirmation email. A tracking number for either UPS or FedEx will be provided.

► Shipping options and rates
 
Shipping Method       Delivery Time       Rate
Standard 3-5 business days     • Free for orders over $35
• Dependent on item weight  
2nd Day 2 business days • Dependent on item weight 
Next Day Next business day • Dependent on item weight 
 
*Note: If you are unsatisfied with your order’s shipping cost, do NOT click Submit after reviewing your order.
 
Returns & Refunds

► Refund policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item(s) must be intact. The item(s) must also be in original packaging with any components, manuals, registration cards, cables, and/or accessories included.

To complete your return, we require proof or purchase. This documentation can be found in your Account Dashboard under Recent Orders or in your order confirmation email.

There are certain situations where only partial refunds are granted:
  • Any item with obvious signs of misuse, is damaged, or is missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

To begin the return process of a recently placed order you must contact customer service at (855) 784-4322. Business hours are Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. EST.

Once your return has been processed into our system, we will issue a Return Goods Authorization document, which will be sent via email. This document will need to be included with the returned item. We will also arrange pick-up for the item(s) to be returned and cover all shipping costs. Depending on where you live, the time it may take for your item(s) to be picked up may vary.

How do I get refunded for an order?
 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

► My refund is late/I haven't received it

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at (855) 784-4322 Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. EST, or email us at customerservice@amaxproducts.com.

► Can I exchange my item?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at (855) 784-4322 Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. EST, or email us at customerservice@amaxproducts.com.

 
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